Hiltra
Returns and exchanges of webshop orders
You can register the order for return or exchange, if undamaged and in the original packaging, within 7 working days after the delivery date. Shipping is taken care of by Hiltra. You will receive the
You will receive the purchase amount, excluding the calculated shipping costs and the shipping costs for returning the goods, via a
bank transfer in return. In addition, € 63,50 administration costs will be charged/reduced.
If the product is no longer in its original packaging, in addition to the aforementioned transport and administration costs, 20% cancellation costs (over the value of the goods) will be charged.
If upon return to our warehouse it is found that there is damage to the product, the repair costs will also be calculated separately and deducted.